If you are countering PIN-related issues, such as Facial Recognition not being available, you can delete the Ngc folder to solve the issue. Ngc is where Windows 10 stores all information concerning your PIN settings. Corrupted system files â tâs possible that your system files have become infected with a corruption error, leading to the issue at hand.Windows 10 is not updated â Some users have reported that simply switching to the latest version of Windows solved their Windows Hello issues.If the relevant driver is not working properly, you are likely to face the issue at hand. Outdated or missing imaging and biometric device drivers â Windows Hello requires the appropriate imaging and biometric device drivers on a Windows device.We had a look into the issue and discovered that it can be caused by a number of reasons including: ![]() Recently, several users reported that they are unable to use the Facial Recognition feature of Windows Hello due to unknown reasons. Microsoft Hello gives you quick and easy access to your devices, apps, online services, and networks, allowing you to sign in with your face, fingerprint, iris, or a PIN.
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